Frequently asked questions
Everything you need to know about Therapy Scoops mystery boxes. If you can't find the answer here, feel free to reach out — we're always happy to help.
What is a Therapy Scoops box?
Each Therapy Scoops order is a mystery box filled with curated self-care, lifestyle, and everyday accessories designed to bring a little joy to your day.
What kinds of items might I receive?
Items may include accessories, stationery, hair and beauty items, cosy lifestyle pieces, and elevated surprise items such as cups, bags, or planners.
What are Elevated and Premium pieces?
Some boxes include upgraded items such as glass coffee cups, bags, or lifestyle pieces. Every box includes at least one signature piece, with chances for premium upgrades.
What is the Ultra Rare item?
Each month, one box contains a special Ultra Rare item valued between $50–$65.
Can Therapy Scoops boxes be sent as gifts?
Yes! Therapy Scoops boxes make perfect gifts. Every order is carefully packed and ready to surprise and delight.
Will I get the exact items shown on the website?
The items shown on our website are examples of what you may receive. Every box is unique and curated randomly.
Will I receive duplicate items if I order multiple boxes?
While boxes are packed randomly, we try to minimise duplicates where possible.
Shipping
Where do you ship from?
All Therapy Scoops orders are packed with care in Auckland, New Zealand.
How long does shipping take?
Orders are typically packed within 1–3 business days. Delivery times depend on your location.
For full shipping details, please see our Shipping Policy.
Returns
Can I return my box?
Due to the mystery nature of our boxes, we cannot accept returns for change of mind.
If an item arrives damaged, please contact us within 72 hours and we’ll help resolve it.
For full details, please see our Returns Policy.